Return Policy of Harvest House Chef

Harvest House Chef -- The Best Is Homemade!

Refund Policy

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Shipping Damage:
If your product was damaged during shipping, please contact your shipping carrier and provide them with the necessary information to process a claim. You can contact our "Customer Service" (1-888-207-2411) department for information about your order. All orders shipped from Harvest House, Inc. are shipped with insurance coverage. Because we insure every order, we cannot accept returned merchandise without the proper insurance claim processing information. Care should be taken to individually wrap each part to protect the product from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box).

30-day Brand New Condition:
Harvest House Chef has a 30-day Brand New Condition Refund Policy.
Your purchased product must be less than 30-days old (from date of purchase), in its original (new condition) packaging material and with all documentation that came with it. The product cannot have been used and must be in brand new condition. You must also contact "Customer Service" (1-888-207-2411) before shipping your product to receive an authorized RA# for your Return / Refund. All shipping costs acquired by the customer for the return of merchandise is the responsibility of the customer. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box).
This type of return is not subject to a restocking fee.

Refused deliveries and order cancellations:
Orders refused or cancelled after merchandise has been shipped are considered to be in "like new" condition and are subject to 15% restocking fee. Any shipping charges incurred are the responsibility of the customer and are in addition to the restocking fee.

After 30 days:
All orders over 30 days old (from date of purchase) are subject to original manufacturers warranty and will not be accepted for return or refund.

Exchanges:
There is no restocking fee on exchanges when the product being exchanged is in "brand new" condition (within 30 days of purchase date). Any shipping charges incurred are the responsibility of the customer except when Harvest House Chef mistakenly shipped the wrong product.

Defective Equipment:
Within 30 days, of the date of purchase, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will reimburse you (after we have inspected the item and found that it is defective) the shipping cost for the return of defective items from within the U.S.. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only). In the case of machine equipment having minor cosmetic blemishes occurring during manufacture or transport are not considered disabling defects. You must also contact "Customer Service" (1-888-207-2411) before shipping your product to receive an authorized RA# for your Return / Refund. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box).
This type of return is not subject to a restocking fee.

Warranty Issue:
Please contact the manufacturer for any warranty related issues. If you feel you need assistance, Harvest House Chef is happy to help in any way we can.

All returns are subject to inspection by Harvest House Chef.

Refunds:
If the customer received free shipping and is now cancelling their order and asking for a refund (and there is nothing wrong with the equipment) we will subtract actual shipping costs incurred by us from their refund. The customer is responsible for shipping costs back to us.